FAQ

How Does MOSHIBEAR Work?

When you purchase Moshibear, you also get to choose 3 paint colors.

The paint should be layered and mixed in the provided cup, then poured over the bear. Alternatively, you can skip mixing the paint for a marbled effect.

We also provide a handy brush for touching up any small areas you may have missed.

Once your bear is fully coated, let it dry for a day. Then, place the bear on its back and allow the feet to dry for another day.

Don’t forget to have fun and experiment—there’s no right or wrong way to design your bear!

Which Colors Should I Order?

We recommend choosing your 3 favorite colors!

However, if you’re looking for inspiration, we’ve included some examples of color combinations on the Moshi Bear product page.

How Long Does It Take for My Moshi Bear to Dry?

We recommend letting your bear stand upright for 1 day and then lying it down on its back for another day to dry the underside of its feet.

In total, it takes 2 days.

How Should I Paint My Moshi Bear?

We suggest layering your three paint colors inside the provided plastic cup.

Hold the bear at a 45-degree angle and slowly pour the paint over the bear.

Pro tip: Start with the head and work your way down the front of the body, then repeat the process on the back.

What’s Included with the Moshi Bear?

The package includes:

  • 1 Moshi Bear
  • 3x Acrylic Paints (your choice of colors)
  • 1 Brush (for touch-ups)
  • 1 Pair of Protective Gloves
  • 1 Apron

IS IT NORMAL THAT MY ITEM HASN’T ARRIVED YET?

As specified on our Shipping page, delivery times depend on your location: 10 days in most cases (France/Europe) and 2 weeks max for the rest of the world.

Our team is constantly working to improve delivery times to ensure your satisfaction.

HOW CAN I TRACK MY ORDER?

You can track your order by clicking the following link:

Track My Order

MY ITEM ARRIVED DAMAGED. CAN I GET A REFUND?

If your Moshi Bear arrives broken, you can request a refund, or simply send a photo of the damaged item to our team, and a new Moshi Bear will be sent to you after verification.

IS YOUR WEBSITE SECURE? CAN I ORDER SAFELY?

This website is 100% secure. In fact, you could even say it’s 300% secure. Here’s why:

First, the site you’re browsing is on an HTTPS server (the little green lock on the left side of the URL bar is a reminder of that).

Most websites only secure their "cart" and payment sections. On this site, ALL PAGES are secured, ensuring they can’t be hacked or targeted by malware.

For payments, we use PayPal and Stripe, which are leaders in secure online transactions.

In summary, browsing and shopping on MOSHIBEAR is completely safe and secure. Feel free to explore our shop with peace of mind!

HOW CAN I CONTACT YOU?

You can reach us via our contact form or directly by email (we respond within 24-48 hours): contact@moshibear.fr